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Avensure client support line

0330 100 8704

(Lines open 24/7 x 365)

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Frequently Asked Questions

It’s always better to speak with your lead advice consultant for continuity but any member of the advice team can provide advice.

If you are an existing client call 0800 100 8704. If you are not a client please call 0800 470 0482

As soon as you have an issue, it’s never too early to call but sometimes it can be too late.  If you are not sure just call for guidance.

We discuss the case and provide draft bespoke wording for you to review and approve prior to you issuing the letters.

We provide bespoke advice and support to empower and enable you as the employer to chair the hearings and we are only a phone call away should you need urgent advice.

For technical questions on the software call the advice line number 0800 100 8704, for specific advice on dealing with an employee’s absence use Option 1 to contact your Employment Law Advice Team.

Do not ignore it! Forward it to the employment law advice team or your lead employment law consultant as soon as possible as they have strict time limits.

If you are an existing client call 0800 100 8704. If you are not a client please call 0800 470 0482.

Yes, all employees have some employment rights from day one or even before.  Never assume that short service means you can just dismiss.

Yes and in accordance with GDPR.