Client Support Zone
As an existing Avensure Client you have full access to a range of options via our Customer Support Zone. We recommend saving this page in your web browser favourites so that you can get here quickly in the future.
Frequently Asked Questions
It’s always better to speak with your lead advice consultant for continuity but any member of the advice team can provide advice.
As soon as you have an issue, it’s never too early to call but sometimes it can be too late. If you are not sure just call for guidance.
Yes, all employees have some employment rights from day one or even before. Never assume that short service means you can just dismiss.
We discuss the case and provide draft bespoke wording for you to review and approve prior to you issuing the letters.
We provide bespoke advice and support to empower and enable you as the employer to chair the hearings and we are only a phone call away should you need urgent advice.
Yes, it may seem like a natural end to the contract but can also be the beginning of many problems where you will need to take advice.
For technical questions on the software call the advice line number 0330 100 8704 Option 6, for specific advice on dealing with an employee’s absence use Option 1 to contact your Employment Law Advice Team.
Do not ignore it! Forward it to the employment law advice team or your lead employment law consultant as soon as possible as they have strict time limits.
Call 0330 100 8704 Option 3