Client Support Zone2018-07-19T12:46:06+00:00

Client Support Zone

As an existing Avensure Client you have full access to a range of options via our Customer Support Zone. We recommend saving this page in your web browser favourites so that you can get here quickly in the future.

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Frequently Asked Questions

Do I need to speak with my lead Employment Law Consultant?2018-06-18T15:01:53+00:00

It’s always better to speak with your lead advice consultant for continuity but any member of the advice team can provide advice.

What number do I call for employment law advice?2018-06-18T15:20:59+00:00

If you are an existing client call 0330 100 8704 option 1. If you are not a client call 01702 455717

When should I call for employment law advice?2018-06-18T15:01:24+00:00

As soon as you have an issue, it’s never too early to call but sometimes it can be too late.  If you are not sure just call for guidance.

Do I need to call for advice if I have a problem with an employee who has short service i.e. currently less than 2 years’ service?2018-06-18T15:02:41+00:00

Yes, all employees have some employment rights from day one or even before.  Never assume that short service means you can just dismiss.

Do you write letters to my employees?2018-06-18T15:03:18+00:00

We discuss the case and provide draft bespoke wording for you to review and approve prior to you issuing the letters.

Do you attend disciplinary, grievance and appeal hearings?2018-06-18T15:04:03+00:00

We provide bespoke advice and support to empower and enable you as the employer to chair the hearings and we are only a phone call away should you need urgent advice.

Do I need to call for advice if the employee resigns?2018-06-18T15:04:36+00:00

Yes, it may seem like a natural end to the contract but can also be the beginning of many problems where you will need to take advice.

How do I contact the Avensure Absence support team?2018-06-18T15:05:13+00:00

For technical questions on the software call the advice line number 0330 100 8704 Option 6, for specific advice on dealing with an employee’s absence use Option 1 to contact your Employment Law Advice Team.

What do I do if I receive a call form ACAS or a Tribunal Claim?2018-06-18T15:05:47+00:00

Do not ignore it! Forward it to the employment law advice team or your lead employment law consultant as soon as possible as they have strict time limits.

How do I contact my legal advocate?2018-06-18T15:06:16+00:00

Call 0330 100 8704 Option 3

Is my data stored securely?2018-06-18T15:06:43+00:00

Yes and in accordance with GDPR.