How does Workplace Dispute Mediation Work?
Impartial, third-party ‘mediators carry out mediation in employment disputes.’ Generally, that will be a team member from Avensure that is an expert in employment law. Mediation aims to get both parties to have an open, honest dialogue, and a mediator is not there to advise on the legal process but to ensure that both parties can speak and listen in turn. When using our employment mediation service, the mediator will help guide the discussion so that the root of the problem is brought to light and understood by both parties.
Once the core issue is addressed, our mediator will help both parties secure a mutually beneficial outcome. Each dispute is different, and so while a mediator might follow a framework or mindset, the same flow of the conversation and topics discussed can vary.
When it comes to mediation in employment disputes, any suggestions or agreements must come from the parties themselves and not from the mediator. During mediating conflict between employees, a mediator is there to help the parties find a solution, not to judge who is correct or what the desired outcome should be – external solutions are only imposed by an employment tribunal, not by workplace mediation.