Giving a members' golf club a full HR function without an HR hire
A small board-run club brought its policies, procedures and day-to-day people decisions up to commercial standard using outsourced HR advice.
- Members' golf club (anonymised)
- Sector: Gyms & Leisure Centres
A members' golf club run by a volunteer board could not justify an internal HR function, but was carrying real employer risk across greens staff, hospitality staff and casual workers. Six months of outsourced HR support gave the board a small, consistent advisory team and a commercially credible framework.
About the client
A UK members' golf club with employed greens and clubhouse staff, governed by a volunteer board with no in-house HR resource.
Products and services used
- Outsourced HR Advice
- HR Policies & Procedures
- Employment Law Advice
The challenge
Policies and procedures had drifted below commercial standard, and the board had no consistent way to handle individual staff issues as they arose. A single mishandled matter could have created significant employer liability.
What we did
A small named advisory team was assigned for efficiency and continuity, backed up by a wider pool for general questions. They rebuilt the club’s policies and procedures step by step and coached the board through each live people issue with balanced, commercial guidance.
The outcome
Policies and procedures now meet commercial standard. The board handles day-to-day HR matters confidently with adviser backing, avoiding the cost of an internal hire while removing the exposure that came with ad-hoc decision-making.
For a small organisation that cannot afford its own HR function, having a named advisory team we recognise on every call has been invaluable.
Results at a glance
Policies rebuilt to commercial standard · Named adviser continuity · No internal HR hire required